Skill description | skilltrack

Title	Conduct a conflict management conversation	Digital skill	No
Code	ST-0116	Category	Social Work
Responsible partner	Evangelische Hochschule Ludwigsburg	Responsible person	ramona.pertl
Status	Created
Skill description	Students can recognise a conflict and act in a solution-oriented way.
Keywords
Skill description author	ramona.pertl

Title	Conduct a conflict management conversation
Level	A	Author	ramona.pertl
Ways of learning	Theoretically	Duration	1

Description	Students can deal with conflict management as well as on an economic level as in everyday social work. They can define conflict management and know methods to solve/avoid conflicts.
Performance steps	1. do extensive research on conflict management 2. consider in which areas conflict management is needed in social work 3. know the theoretical background of conflict management methods 4. study the methods and aims of conflict management through literature 5. work on study contents in all areas of conflict management
Learning results	Learning outcome: Students know why conflict management is so important for social work practice and can theoretically describe methods to avoid conflicts.